Frequently Asked Questions
New accounts are set up by contacting the main office in Melrose. A service application will be mailed or faxed to you. After you return the completed application, a service representative will call you.
There are 2 options for propane delivery. The SCHEDULED DELIVERY system is our automatic system that is designed to alert us when you need a delivery. We track weather information and your propane usage to determine when a delivery should be made. The Scheduled Delivery system is available to accounts whose balance never goes over 30 days.
The WILL CALL option allows you to have us make deliveries only when you call. This is the best plan for customers whose usage is for appliances only, or for back-up heat systems that have propane usage that is not as predictable as main heat systems. You check your gauge and call when you need a delivery.
Please allow at least 24 hours notice for deliveries. In many cases we are able to do deliveries the same day you call, but we don't want to run the risk of your tank running out. You can easily avoid services charges and after-hours or weekend delivery fees by calling a few days before you need propane.
The gauge is easily found when you lift the dome of the propane tank. When the dial reaches the 20% mark, it is a good time to call and schedule a delivery. Simply call Rahn's Oil & Propane's toll-free number: 877-256-3680. If you are on the Scheduled Delivery System, we should arrive by the time your gauge says 20%, but if we are not there, please call and we will do a delivery right away.
In most cases, Rahn's Oil & Propane, Inc. owns and maintains the tank and tank regulator. If the tank is the property of Rahn's Oil & Propane, we are the only propane company who can make deliveries to the tank or do any service work on the equipment. If you own your own tank, we will be happy to provide you with the propane you need!
If you run out of propane, call us immediately. We will need to know why your tank ran out of propane and that the system is safe before it is put back into operation. If your tank went empty because our scheduled delivery system failed, we will do a delivery and perform the safety check and furnace/appliance relights without a service charge. If the tank went empty to reasons not related to our delivery system, there may be service charges for the delivery, and safety check/relight process.
When propane deliveries are made, the technician will leave an invoice and handy return envelope for your payment. Payments that are received in our office within 10 days of delivery will qualify for a discount. Balances that are left unpaid after 30 will be subject to finance charges. In some cases, payment will be required upon delivery.
A Pre-Buy Contract is offered each year. If you currently have our propane service you should automatically receive a Pre-Buy Contract letter in the mail in the late spring or early summer. If you do not have our service, and are thinking of switching, call us and we will be happy to send the contract information to you.
Rahn's Oil & Propane (ROP) may disconnect service or remove its tank if an ROP associate finds hazardous conditions, if unauthorized use of the service is discovered or if an account remains past due.
REMEMBER - Propane is a versatile and safe fuel source, but as it is with any energy source, certain precautions must be taken!
Any time you move, add, remove or make changes to your propane-powered furnace or appliances, you must let us know.
If you need service on your propane appliances or furnace you must have a propane-certified person do the work.
If you plan to do any remodeling or landscape work, please call us for propane line location. Gopher State One Call does NOT locate propane lines.
Propane is a safe, clean, versatile fuel. It can be used as a main heat source or back-up heat source. It is perfect for appliances in your every-day life! Fireplace, convection oven, backyard grill, clothes dryer, range, griddle, grill top, spa or pool.
Safe! Reliable! Affordable! Clean!
Rahn's will deliver propane to your home, farm or business
Our propane tanks are attractive, and neutral in color. They blend in well with the siding, brick or stone exteriors of buildings and are virtually unnoticed in natural surroundings.
You will notice the exceptional service by knowledgeable, trained professionals. Drivers are certified by the MN Propane Gas Association in propane safety and delivery. They attend yearly safety classes in order to stay current on new procedures and continue their never-ending mission of safety and service. The propane manager at Rahn’s Oil & Propane, Tim Lucken, has over 30 years of experience in safety training and management. That has equipped him with a strong background and valuable expertise in the field. The team members at Rahn’s Oil & Propane work together to provide the best possible service.
We also deliver regular, gasoline, premium gasoline and home heating fuels!
Our Tanks Blend In. Our Service Stands Out!
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